FREQUENTLY ASKED QUESTIONS
Your Christmas Questions,
Answered.
Helpful information about sizes, decorating, delivery, safety and choosing your holiday display.
What is the Green Character Christmas Tree Collection?
It is a decorative Christmas tree collection featuring a playful green holiday-character theme. The product images show traditional Christmas tree styling combined with festive character-inspired decorative details.
What sizes are available?
The product selector currently shows three height options: 150 cm (approximately 4 ft 11 in), 180 cm (approximately 5 ft 11 in) and 210 cm (approximately 6 ft 11 in).
Is this meant to be worn as a costume?
The supplied product photographs present the item primarily as a decorated, freestanding Christmas tree display. They do not establish that it is a wearable human costume. Please contact Avoroa if you need confirmation of the specific product format.
Does the package include the Christmas tree?
The product is offered in three tree-height options, but the public listing does not clearly itemize every included component for each size. Please confirm the exact package contents with customer support before ordering.
Are the character decorations included?
Character-themed accessories appear in the product images. Their inclusion may depend on the selected set or configuration. Please confirm the exact contents of your chosen option before purchase.
Are the LED lights included?
The promotional imagery shows warm LED Christmas lights and describes them as an included gift. Before purchasing, please confirm that your selected SKU includes the lights and check the applicable electrical specifications.
Are the ornaments and decorative shoes included?
The product photographs show Christmas ornaments and decorative shoe or leg accessories. Some imagery indicates that the leg accessories are associated with a particular package. Their inclusion is not confirmed for every available size. Contact customer support for a complete itemized list.
What height should I choose for my living room?
Measure the room's available ceiling height and floor area first. The 150 cm option takes up less vertical space; 180 cm offers a traditional tree height; and 210 cm creates a taller statement display. Leave suitable clearance for decorations and safe access.
How wide is the Christmas tree?
One product illustration shows the 180 cm tree at approximately 110 cm (3 ft 7 in) wide. The exact width of other sizes has not been confirmed. Actual dimensions may vary according to assembly and branch positioning.
Is it suitable for Christmas family photographs?
Yes, it can make a playful decorative backdrop for family photographs, celebrations and Christmas morning. Position it securely so it does not tip over, especially around children or pets.
Can I add my own Christmas ornaments?
You can plan your holiday styling around your preferred colors and ornaments, provided they are suitable for the actual tree structure. Avoid overloading branches or attaching decorations that could make the display unstable.
Is the product intended for indoor use?
The listing photographs show an indoor Christmas display. Outdoor suitability and weather resistance are not confirmed. Keep the display indoors unless the supplied instructions state otherwise.
How long does delivery take to the US, Canada or UK?
Avoroa's published general shipping policy lists 1–3 business days for order processing. Standard shipping is estimated at 5–7 business days after dispatch, while free shipping may take 7–15 business days after dispatch. International delivery can take longer due to customs or courier delays.
Will I receive tracking information?
Yes. Avoroa's shipping policy states that tracking information is sent by email after the order has been dispatched.
What is Avoroa's return policy?
Eligible returns can be initiated within 30 days of delivery. Products must be unused, unworn, unwashed and in their original condition, subject to the published return policy. Please contact customer support before sending any item back.
How do I contact Avoroa?
You can email
service@avoroa.com . Customer support hours are Monday through Friday, 9:00 AM–6:00 PM (GMT+8). Include your order number when requesting order assistance.