🟢 Return & Refund Policy – Avoroa

We want you to love what you ordered
If something isn’t right, we’re here to help

🔁 Returns

If you’d like to make a return, please make sure:

Items are unworn, unused, unwashed, and in original condition
All original tags are attached
Return is initiated within 30 days of delivery

Items that do not meet these conditions may not be eligible for return.

📦 How to Start a Return

Please email us at:

service@avoroa.com

Include your order number and details of the item(s) you want to return.

Once your return is approved, we will provide return instructions.

⚠️ Please do not send items back without prior approval, as they may not be accepted.

🚚 Return Shipping

Unless the item is incorrect or defective, return shipping costs are the customer’s responsibility.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

💰 Refunds

Once we receive and inspect your return, we will notify you by email.

If your refund is approved:

Refund will be issued to your original payment method
Processing time: up to 7 business days

If the entire order is returned, the original shipping fee may also be refunded.

Please note that your bank or payment provider may require additional processing time.

🔄 Exchanges

If you need a different size or color, the fastest option is:

Return the original item
Place a new order

⚠️ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery:

service@avoroa.com

Please include photos so we can assist you quickly.

📝 Policy Updates

We may update this policy from time to time. Any changes will be posted on this page.

❓ Need Help?

If you have any questions, feel free to contact us:

📧 service@avoroa.com